|
Castle FAQ
I am not a plumbing or general contractor. Can I still buy from Castle Supply?
Yes. While we are here to serve the plumbing community, primarily the licensed
plumbing contractor, we realize that many people have the skill and desire to do
small repairs and remodeling projects themselves. However, we highly
recommend you contact a professional plumbing contractor before attempting complicated
plumbing projects.
How can I set up a Cash/Credit account with Castle Supply?
The best way is to visit one of our branch offices and fill out an
application. At your request your local branch manager can create a COD/Cash
account, making ordering and invoice management much smoother. Credit accounts free you from
the hassle of COD.
Does Castle Supply offer installations services?
No we do not. Installation of plumbing fixtures, especially luxury products, is
best left to licensed and experienced plumbing contractors. We can recommend
contractors that we know from our past involvement are experienced and qualified
to do any type of installation. We can also assist you with other qualified
professionals such as designers, general contractors, tile contractors and more.
Do you have other products besides basic plumbing fixtures?
Yes. We stock a complete line of garbage disposals, water heaters, bathroom exhaust fans, water softeners,
filtration systems, and almost every copper, cpvc, pvc, brass, or galvanized fitting you could need.
We do not however sell tile, countertops, appliances, or custom cabinetry.
Can I buy products through your website?
We do not offer our products for sale over the internet at this time, though we are exploring
that possibility. You would be best served to come into one of our showrooms or branch offices, and talk
to one of our trained professionals. Personal attention and nearby locations allow Castle to provide much more
value than just buying from some website you've never heard of, not to mention
returns and warranty nightmares from most of those sites.
Does Castle warranty everything it sells?
We stand 100% behind every manufacturer’s warranty that we represent. But,
that doesn’t tell the whole story. Castle personnel go out of their way to
make any situation that requires warranty service as painless as possible. We
use our relationship with the manufacturer and the contractor to remedy any
problem quickly and smoothly.
BACK TO TOP ^^^
|
