Every month we hear about wonderful examples of Castle associates going Above and Beyond their normal duties by tackling something that has a great positive effect on the company, associates or customers. It might be anything—an innovative way to reduce costs, performing some great customer service or making a terrific sale. The leadership team wants to recognize these extraordinary accomplishments and have created the Spirit Award to recognize associates who have made an exceptional contribution to our company. <= Click the link to the left to see why we're celebrating.

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Celebrate! 12/18/07	Celebrate! 11/16/07

April 2007 Winners

Carl Ross
Carl is a warehouse associate in our Orlando branch and has been with Castle since October 2000. Carl was nominated for the Spirit Award on a recent day when Orlando was critically short staffed and Carl did the work that normally takes several people. To quote his supervisor, “…for one person to do almost every ship ticket and unload all the freight for that day is well above and beyond…” If that wasn’t enough, Carl then showed real Castle Spirit by volunteering to stay late and catch up unfinished work in the warehouse. Carl’s “Above and Beyond” contribution made a huge difference in Orlando that day and is an inspiration to the rest of us. Good Job!

Dee Tanner
Dee Tanner is a showroom consultant in our Ocala Plumbing Décor Showroom and earned the March Spirit Award in recognition for an outstanding contribution to Castle’s strength in the marketplace. A few weeks back, Dee had worked with a customer for Central State Granite and spec’ed out a nice order. The granite company needed the sink that week (which we had in stock at Brandon), only the transfer truck had already been to Ocala for that week. The only way to satisfy the customer would require an extraordinary effort and Dee came through. Dee enlisted the aid of her daughter in Tampa, who picked up the sink in Brandon and then met Dee half way between Ocala and Tampa. Dee even chipped in dinner for the favor! Dee’s customer got the sink the next day and you made Castle look great. This is truly “Above and Beyond” Castle Spirit!

March 2007 Winners

Congratulations go out to our first Spirit Award winner—Joe DiMaio!! Joe is a non-CDL driver in our Lutz branch and has been with Castle since September 2004. According to his manager, Jeff Fogel, a meeting was held with his drivers to discuss ways they could help increase sales. Each driver was given the monthly sales flyer and a spiral notebook with instructions on ways to start conversations while on their delivery routes. “Since that time Joe has gone above and beyond my expectations with his ability to sell. In the short time we have been doing this, Joe has generated about $10,000 in additional sales that we may not have gotten if not for his tremendous efforts.” Great idea, Jeff, and great effort, Joe! Keep up the good work.

Honorable mention goes to Pam Robinson, Corporate Office Manager, Orlando, for her efforts in consolidating the Nextel and cell phone programs for the Central and North areas. Annual savings equate to approximately $15,000. Pam went the extra mile by getting the vendor to make the cost savings retroactive and saved us thousands more. Way to follow through, Pam!